As a Field Application Specialist for the Netherlands, you will provide day-to-day support to a range of laboratories across the country. This includes supporting existing applications as well as the evaluation and validation of additional assays and equipment.
You will train analysts, medical laboratory technologists (MLTs), clinical biologists and molecular biologists. You will provide first-line support for technical and application-related queries, troubleshoot issues and analyse potential problems. You will do this both on site in laboratories and remotely, from the office or working from home. You are an excellent communicator, both internally and externally, and will act as a trusted point of contact for customers while representing Accuramed’s interests with a commercial mindset. You will keep accurate records of your activities and ensure timely follow-up, helping to maintain and further develop the outstanding service for which Accuramed is known.
Role description
- Provide first-line support for technical queries, both over the phone and on site.
- Deliver training on assays, workflows and equipment to MLTs, clinical biologists, molecular biologists, research staff and others.
- Support assay validation, including for accreditation purposes.
- Analyse and troubleshoot assay- or platform-related issues.
- Work closely with customers to understand their needs and provide the right solutions to ensure their satisfaction.
- Take a fresh look at laboratory operations and identify potential opportunities.
Skills, knowledge and experience
- You have a qualification in medical laboratory technology, biomedical sciences or pharmaceutical sciences (bachelor’s degree level or equivalent professional experience).
- You have a broad understanding of laboratory processes and are comfortable working in a clinical laboratory environment.
- You have a technical aptitude, a hands-on approach and enjoy putting scientific knowledge into practice.
- You are a confident communicator, build relationships easily and take a proactive approach.
- You are familiar with the clinical laboratory environment at all levels.
- You have experience using technical platforms, software and analytical tools.
- A good command of Dutch and English is essential.
- You are willing to travel regularly within the Netherlands and occasionally to Belgium and Luxembourg.
What Accuramed offers
- You will work with products and solutions that have an excellent reputation for innovation and quality in their respective fields, in a professional environment alongside renowned organisations, including pharmaceutical companies, hospitals and universities.
- You will be part of a friendly, supportive team where team spirit and a positive attitude are central.
- Accuramed offers a fixed-term contract with the possibility of a permanent position, together with an attractive salary and benefits package, including a daily allowance.
- A company car with a fuel card.
- You will receive full training within the organisation, with the option of attending external training courses if desired.
