As an IT Service Support Specialist, you will be responsible for installing, configuring, supporting and maintaining IT infrastructure, hardware and software for customers and internal users. You will provide technical support both on site and remotely, carry out implementations and migrations, and help ensure an efficient and reliable IT environment. You will also contribute to IT projects and advise customers on optimisations and technical improvements.
Role description
As an IT Service Support Specialist, you will play a key role in Accuramed’s Service & IT team. You will ensure that IT systems run smoothly and provide customers with outstanding technical support.
- Install, configure and maintain IT infrastructure, hardware and software.
- Carry out migrations, upgrades and implementations.
- Provide first- and second-line IT support to customers and employees.
- Analyse and resolve technical incidents and faults.
- Manage user accounts, access rights and IT equipment.
- Monitor backups, updates, security and system performance.
- Advise customers on ways to optimise their IT environments.
- Actively contribute to IT projects and implementation processes.
- Work with customers, suppliers and colleagues to ensure successful delivery.
- Report on work carried out, progress and results.
Skills, knowledge and experience
- A bachelor’s degree in IT or equivalent experience.
- Experience in IT support or systems administration.
- Good knowledge of Windows, networking and IT infrastructure.
- Knowledge of SQL; experience with Azure, HL7 and scripting would be an advantage.
- Analytical, with strong problem-solving skills and a customer-focused approach.
- Excellent communication skills and fluency in Dutch and English.
- Independent, accurate and flexible.
- Willingness to travel to customer sites across the Benelux.
What Accuramed offers
- A challenging and varied role within a growing, innovative organisation.
- The opportunity to work with modern technologies and a variety of IT environments.
- You will be part of a friendly, supportive team where team spirit and a positive attitude are central.
- A varied role combining on-site customer visits, remote support and project work.
- Thorough training and ongoing support.
- A full-time contract with additional leave days (ADV).
- An attractive salary and a range of additional benefits, including hospitalisation insurance, group insurance and a daily allowance.
- A company car with a fuel card.
- You will receive full training within the organisation, with the option of attending external training courses if desired.
